HSBC UK Bank Plc
Financial Ombudsman decision DRN6889737 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Nov 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
there wasn't enough evidence to allow us to dispute the transactionCard dispute or chargeback
HSBC provided her with a poor customer service from April to September 2018Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6889737.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.