HSBC Bank plc

Financial Ombudsman decision DRN6885478 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr G complains that HSBC Bank plc closed his credit card account without telling him.Account closed or refused

HSBC applied a ‘gone away’ marker at the same time as the account was closed, preventing correspondence being sent to Mr G to inform him of account closure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6885478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.