HSBC Bank plc

Financial Ombudsman decision DRN6880487 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr J has complained HSBC Bank Plc has debited his account for a cash machine withdrawal when he didn’t receive the cash.Unauthorised transaction

I think that HSBC failed to communicate properly about this with Mr J as he was not notified of the outcome of the investigation before the £300 was debited from his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6880487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.