Virgin Money plc
Financial Ombudsman decision DRN6880097 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Mr F complains that Virgin Money plc won’t refund all of the charges including interest made to his credit card account for late payments.Charges and fees
Mr F wants a full refund, his promotional interest rate re-instated and any adverse credit information removed.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6880097.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.