Santander UK Plc
Financial Ombudsman decision DRN6867899 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs D’s complaint is about their mortgage with Santander UK Plc. They are unhappy with the arrangements that were made after they got into financial difficultiesTreatment in financial difficulty
Santander explained how the mortgage had been administered and why legal action had been started. In light of Mrs D’s circumstances, it also offered, as a gesture of goodwill, to refund the arrears fees that had been added to the account since December 2013Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6867899.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.