National Westminster Bank Plc

Financial Ombudsman decision DRN6848593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr E complains that National Westminster Bank Plc will not refund payments he says he did not make from his bank account.Unauthorised transaction

He said he was not happy with the way he had been dealt with and that NatWest had been rude to him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6848593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.