Nationwide Building Society

Financial Ombudsman decision DRN6845392 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr and Mrs B say Nationwide didn’t correctly assess affordability when they took out a further advance.Irresponsible lending

Mr and Mrs B don’t feel that Nationwide assisted them as it should’ve done when they were in financial difficulty and asked for help.Treatment in financial difficulty

This complaint is about the way Nationwide Building Society handled Mr and Mrs B’s mortgage account and further borrowing.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6845392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.