Pepper (UK) Limited
Financial Ombudsman decision DRN6844808 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs W complain that Pepper (UK) Limited (trading as Engage Credit) hasn’t provided options for repayment of their interest only mortgage. They also complain about the way Engage has administered their account.Mortgage administration
Mrs W has health problems. She says Engage didn’t take her health, disabilities and their financial circumstances into account when dealing with the mortgage account and when it took legal action.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6844808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.