Progressive Building Society

Financial Ombudsman decision DRN6844729 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Failed to tell him at the time of his original account application, that it only paid interest by a warrant if the amount was more than £10.Charges and fees

Failed to handle his complaint properly. It didn’t send him details of its internal complaints procedure until he reminded it and then sent it without an apology.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6844729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.