Barclays Bank Plc
Financial Ombudsman decision DRN6838679 Not upheld
Not upheldoutcome, as published by the Ombudsman
£309redress stated in the decision
Mon Sep 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The bank has accepted that it did not handle her complaint well and has offered her compensation of £100 which I consider to be fair and reasonable.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6838679.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.