Lloyds TSB Bank Plc
Financial Ombudsman decision DRN6834784 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Interest and rates
In the Ombudsman’s words
Mrs A complains that Lloyds TSB Bank Plc closed her account without her instruction.Account closed or refused
Lloyds TSB has provided evidence that it sent letters to Mrs A notifying her of the change to the interest rateInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6834784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.