National Westminster Bank Plc

Financial Ombudsman decision DRN6825897 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

the decision to freeze the accountFunds blocked or frozen

the manner in which the bank dealt with Mr and Mrs C at times and the way in which the bank communicated has caused upsetService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6825897.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.