HSBC Bank plc

Financial Ombudsman decision DRN6824101 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs P is unhappy that HSBC Bank Plc won’t refund money that she lost when a retailer failed to send her goods she’d ordered.Card dispute or chargeback

I did think the service HSBC gave Mrs P over the problem was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6824101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.