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Gresham Insurance Company Limited

Financial Ombudsman decision DRN6815911 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

complains that Aviva continued to charge interest on the loan when Mr Y was in hospital prior to his death, and that it has continued to do since he passed away.Interest and rates

complains that Aviva continues to charge interest on the loan and has not treated her fairly.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6815911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.