Barclays Bank UK PLC

Financial Ombudsman decision DRN6815179 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I do think Barclays should’ve downgraded the Additions Active account in April 2009 when Mr R asked for his account to be downgraded.Charges and fees

Mr R has complained that Barclays Bank UK PLC (“Barclays”) mis-sold him Additions and Additions Active packaged bank accounts.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6815179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.