GE Money Home Finance Limited

Financial Ombudsman decision DRN6812310 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

They fell into arrears after Mr G lost his job. Because payments were late, GE Money added late payment interest to the account.Treatment in financial difficulty

Mr and Mrs G complain that GE Money Home Finance Limited added fees and charges unfairly to their account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6812310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.