Zempler Bank Limited

Financial Ombudsman decision DRN6812125 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

it didn't allow Miss O to access this moneyFunds blocked or frozen

Miss O complains that Advanced Payment Solutions Limited trading as Cashplus kept money that was paid into her Cashplus bank account for her rent. She says this caused her financial hardship and she faced the prospect of eviction because of it.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6812125.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.