Barclays Bank Plc
Financial Ombudsman decision DRN6808066 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc did not review its loan (so that it would be given a more favourable interest rate)Interest and rates
Barclays accepts that it did not handle this complaint well.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6808066.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.