Close Brothers Limited

Financial Ombudsman decision DRN6806750 Upheld

Upheldoutcome, as published by the Ombudsman

£2,058redress stated in the decision

Tue Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr F’s illness means he has regular medical appointments and so a reliable car is very important to him.Support for vulnerable customers

I think Close Brothers have missed the point that had the car been usable Mr F wouldn’t have had to hire an alternative. Additionally I don’t think Close Brothers has thought about the impact of the prolonged problems on Mr F.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6806750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.