National Westminster Bank Plc

Financial Ombudsman decision DRN6804665 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr A has complained National Westminster Bank Plc won’t repay some money paid into his account just before his account was closed.APP scam refund refused

NatWest told him they’d blocked it because of suspected fraudulent activity. They then decided to close Mr A’s accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6804665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.