National Westminster Bank Plc

Financial Ombudsman decision DRN6803657 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr and Mrs M experienced financial difficulty in late 2012. This resulted in them missing their January 2013 mortgage payment. NatWest agreed to allow them to capitalise the arrears, but refused to allow them to add an ERC they incurred shortly afterwards to their mortgage.Treatment in financial difficulty

Mr and Mrs M complain that National Westminster Bank Plc (“NatWest”) unfairly refused to allow them to add an early repayment charge (ERC) they incurred to their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6803657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.