Lloyds Bank PLC

Financial Ombudsman decision DRN6798462 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Lloyds say that they cannot make further payments, unless he actually closes his account.Account closed or refused

Mr W complains that after being a customer of Lloyds Bank plc for over 40 years, recent changes to his savings account means he can no longer easily access his moneyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6798462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.