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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN6796254 Upheld
Upheldoutcome, as published by the Ombudsman
£1,392redress stated in the decision
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
no additional interest and /or late payment charges should be madeCharges and fees
record of the default and/or late payment markers to be removed from Ms V’s credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6796254.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.