Swift Advances Plc
Financial Ombudsman decision DRN6795987 Not upheld
Not upheldoutcome, as published by the Ombudsman
£64redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs A complains about the outstanding balance of the secured loan account she holds with Swift Advances Plc. Mrs A doesn’t agree that Swift has clearly explained why the balance has not reduced as expected, and with the application of a number of fees and charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6795987.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.