HSBC Bank plc

Financial Ombudsman decision DRN6795805 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr A complains HSBC Bank plc closed his account and hasn’t provided a reason.Account closed or refused

I consider it was poor customer service to fail to tell Mr A his accounts were closed when he spoke to HSBC prior to 14 May 2014.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6795805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.