HSBC UK Bank Plc
Financial Ombudsman decision DRN6789895 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss C complains that HSBC UK Bank Plc didn’t tell her she could make early partial repayments on her fixed sum loan. She doesn’t think she should be liable to pay interest on the loanCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6789895.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.