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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6781617 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

They say they remain dissatisfied with how Co-op has handled the matter.Complaint handling

Mr and Mrs H complain that The Co-operative Bank Plc sent their personal data to an unrelated third party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6781617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.