Lloyds Bank PLC

Financial Ombudsman decision DRN6778039 Upheld

Upheldoutcome, as published by the Ombudsman

£120redress stated in the decision

Wed Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the account had now been closed as Mr B hadn’t made any payments into it.Account closed or refused

Lloyds agreed its level of service hadn’t always been of the highest standard.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6778039.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.