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Aviva Life Services UK Limited

Financial Ombudsman decision DRN6774928 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mrs R and Mr O complain about the equity release (or lifetime) mortgage Aviva Life Services UK Limited gave to their aunt, Miss C, in 2000. Mrs R and Mr O are concerned about several aspects of the mortgage, including the interest rate chargedInterest and rates

I don’t consider that Aviva has been unreasonable in the way it has administered the mortgage account since that time.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6774928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.