NRAM Limited

Financial Ombudsman decision DRN6772134 Not upheld

Not upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

amend Mr K’s credit record for July-December 2013 (except for October 2013).Credit file reporting

NRAM accepts that Mr K did not receive the letter, whether it was sent or not.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6772134.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.