Barclays Bank Plc
Financial Ombudsman decision DRN6770197 Not upheld
Not upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Thu Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
The basis of Mrs M’s complaint is that Barclays has breached data protection rules by sending her information to her husband.Data and privacy
Mrs M complains about the errors Barclays Bank Plc (Barclays) made after she asked it to remove her husband from their joint bank account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6770197.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.