Lloyds Bank PLC

Financial Ombudsman decision DRN6768018 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

They complain that Lloyds Bank plc (formerly Lloyds TSB Bank plc) forced them to take out a loan when the bank removed the overdraft on their business account.Irresponsible lending

Mr and Mrs Q were also unhappy with the amount of charges that Lloyds debited to their business account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6768018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.