Caxton FX Ltd

Financial Ombudsman decision DRN6766749 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Sun Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr F complains Caxton FX Ltd (“Caxton”) won’t refund him several transactions that debited his pre-paid card account which he says he didn’t authorise.Unauthorised transaction

Mr F also complains about the way Caxton have handled his complaint.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6766749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.