Bank of Scotland Plc

Financial Ombudsman decision DRN6766451 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Refund any additional interest applied to the loan after the loan agreement ended - from August 2016 to 31 March 2017.Interest and rates

Not record any adverse information with credit reference agencies about this loan and payment for the period up to and including 31 March 2017.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6766451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.