Barclays Bank UK PLC

Financial Ombudsman decision DRN6764904 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Tue May 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs B complains that a third party took payments from her credit card account at Tesco Personal Finance PLC (trading as Tesco Bank) without her authority.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6764904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.