TSB Bank plc

Financial Ombudsman decision DRN6759820 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B complains that TSB Bank plc did not do enough to help him when he disputed that a payment of £59 had been made by him.Unauthorised transaction

He also complained that TSB had kept him on hold on the phone for over 40 minutes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6759820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.