Barclays Bank Plc
Financial Ombudsman decision DRN6759519 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays accepts that it wrongly told Mrs N and Mr A the money would be refunded. But that doesn’t mean I can require it to make a refund. I do find that Mrs N was caused unnecessary disappointment and inconvenience because of the way Barclays handled the matter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6759519.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.