HSBC Bank plc

Financial Ombudsman decision DRN6751477 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I accept that this could have been the case but it is now agreed that the contact went beyond this and also included debt collection activity.Treatment in financial difficulty

Mr B complains that HSBC Bank Plc did not tell him the implications of taking a mortgage repayment holiday and contacted him about repayments when recovery action was on hold.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6751477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.