NewDay Ltd

Financial Ombudsman decision DRN6750396 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£224redress stated in the decision

Fri May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr G complains that NewDay Ltd refused to refund transactions made online using his credit card, which he says he didn’t authorise.Unauthorised transaction

NewDay also accepts that when he told them about the matter it didn’t immediately stop any further payments from being taken.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6750396.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.