FirstRand Bank Limited

Financial Ombudsman decision DRN6745373 Not upheld

Not upheldoutcome, as published by the Ombudsman

£716redress stated in the decision

Fri May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr H complains that FirstRand Bank Limited (trading as MotoNovo Finance) imposed unjustified charges when he terminated a hire purchase agreement for a car.Charges and fees

remove any adverse information about the account from Mr H’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6745373.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.