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John Lewis Financial Services Limited

Financial Ombudsman decision DRN6742203 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

JLFS has agreed to reimburse the unauthorised payment of £729.97 to Mrs R.Unauthorised transaction

JLFS should’ve informed Mrs R of this decision and provided an explanation of this. It’s offered her £100 compensation for its delay responding to her and for not informing her of the outcome of her dispute.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6742203.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.