Nationwide Building Society

Financial Ombudsman decision DRN6741562 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr P complains about the service he received from Nationwide Building Society when he applied to reduce the term of his mortgage.Mortgage administration

He didn’t hear anything further and sent another email raising some additional queries... Despite Mr P sending more emails, his application wasn’t dealt with until the end of April 2016.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6741562.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.