HSBC UK Bank Plc
Financial Ombudsman decision DRN6740682 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jan 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
threatened to close the bank accountAccount closed or refused
provided poor customer serviceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6740682.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.