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Creation Financial Services Limited

Financial Ombudsman decision DRN6736468 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Product mis-sold

In the Ombudsman’s words

Creation made a settlement offer to refund a further three years’ worth of charges (£544)Charges and fees

She also complains about increases in the interest rate (APR) charged on outstanding balances.Interest and rates

Mrs C complains that she was mis-sold a Creation Financial Services Limited branded store card.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6736468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.