Nationwide Building Society

Financial Ombudsman decision DRN6734285 Upheld

Upheldoutcome, as published by the Ombudsman

£220redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

He’s incurred charges as a result – and he’d like Nationwide to refund these.Charges and fees

I don’t think Mr S would’ve set up the transfer arrangement he had but for Nationwide’s failure to properly explain the risk that he could go overdrawn and incur charges.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6734285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.