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John Packer Limited

Financial Ombudsman decision DRN6732618 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

I think it’s fair and reasonable for me to require JP to refund the monthly payments Mrs C’s made to it, minus the £324 cost of the instrument and £50 to cover any administration costs it may have incurred.Charges and fees

And to remove any adverse information about the agreement it may have put on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6732618.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.