Clydesdale Bank Plc
Financial Ombudsman decision DRN6729206 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
sent the proceeds of their term deposit to them by cheque rather than by electronic transferPayment delayed or failed
Clydesdale Bank’s handing of the complaint was insufficientComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6729206.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.