Virgin Money plc
Financial Ombudsman decision DRN6726705 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Feb 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
a late payment charge had been applied to his accountCharges and fees
Mr M complains about late payment letters Virgin Money plc sent him in errorComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6726705.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.