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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN6723962 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint’s about a mortgage account Mr A and Miss L hold with The Royal Bank of Scotland Plc (RBS). They complain that RBS hasn’t properly accounted for all the payments they’ve made to it.Mortgage administration

Matters should have ended there, but a further dispute has arisen over how the settlement was implemented.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6723962.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.