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HSBC Bank plc
Financial Ombudsman decision DRN6720819 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G used his HSBC credit card to make two payments totalling £4,000 to a hotel for his wedding. He complained to the hotel, and then to HSBC under section 75, that the hotel had not complied with the agreed function sheet and that it had breached its contract with him.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6720819.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.